Frequently Asked Questions
What Age Is Soft Play Equipment Suited For?
Our soft play equipment is perfect & suitable for infant crawlers to age 5!
We do ask to please respect the age range, as soft play equipment is made for children ONLY under 5 years of age.
Do You Disinfect Your Equipment?
Safety & Cleanliness is our greatest priority. Our rental equipment is ALWAYS thoroughly cleaned and disinfected immediately after each event and prior to every set up, topped off with a high-powered steam to further stop any germs & viruses from reaching our most precious clients.
Do you offer outdoor setup?
Yes! We Can setup A Tot Spot outdoors as long as weather permits.
The surface must be flat, dry, clean (no debris), and safe!
We do not setup on dirt, gravel, sand, tanbark, extremely dirty, or any uneven surface.
We prefer setting up on cement or grass (clear of any debris and/or all animal feces).
Animals are not allowed near or on our equipment at any time during rental
Bad Weather
We have a “Rainy Day Policy”. In the event that you’ve booked for an outdoor occasion and it rains on your special day, but your space does not allow for the soft play equipment to be set up indoors, we will happily offer you a full refund (deposit included). Once the equipment is delivered, a refund will not be issued regardless of weather changes.
Do I Need To Sign A Waiver?
Yes.
In order to use our equipment and services, you must read,sign, and agree with our Terms and Conditions, as well as our Waiver of Liability.
Deposit required?
There is a $100 refundable security deposit that does not go towards your full balance. The deposit will not be refunded if the equipment is picked up dirty, wet, damaged, stained, or not inside the play area. All balls have to be back inside the ball pit at the time of pickup. All bookings are 4 hour rentals. Equipment must be picked up in the same condition it was dropped off. If failure to apply to these rules your deposit will not be refunded.
HOW TO BOOK? Leave us a email, text or message us on Instagram.